Who We Are
Our Experience
We are not just IT consultants. We are experienced IT operators and leaders. From analysts to engineers to CIO/CTOs, we've been there, done that. We have faced the challenges of getting more productivity out of our IT and technology departments with increasingly limited resources.
Our goal is to help you deliver the highest uptime at the lowest cost and with a strong understanding of the potential risk in your operations.
We want to put our decades of experience to work for you. With ITOMAC, you don't just get expensive PowerPoint decks. You get action plans and the experienced team to help you implement change. We have experience in:
- Full Stack IT Operations Management,
- Improving System and Services Uptime
- System and Services Monitoring
- Incident Management / Root Cause Analysis
- IT Operations Cost Management
- Procurement License/Maintenance Rationalization
- International Outsourcing and Insourcing
- Key Resource Acquisition and Retention
- Domestic and International Team Development
- Infrastructure / Cloud Migration Management
- Change Management Implementation
- Process/Workflow Engineering
- Complete Reporting and Dashboarding
- Business Continuity / DRP
- And much more
The ITOMAC Operational Assessment©
Every company needs better service uptime to maximize revenues. They have pressure to operate with lower IT cost structures, reengineer legacy operating models, and take advantage of automation and scalability. They need to understand risk, known or unknown, and have risk mitigation plans.
The ITOMAC Operational Assessment© is the answer to identifying these opportunities, developing the recommendations and plans, and executing the delivery. We can work along with your team or perform the work independently -- reducing operational disruption.
The ITOMAC Operational Assessment© can be used to perform a complete assessment of your entire operations. Alternatively, we can start by focusing on a specific problem area of your operations. For instance, you may want to assess your Incident/Problem Management and Root Cause Analysis processes to reduce Mean Time to Detect and Mean Time To Resolve critical incidents. The ITOMAC Operational Assessment© is where the ITOMAC expertise can really help your IT department deliver better results to the business!
We will perform a comprehensive assessment of people, process, tools, technology, and governance to identify areas of improvement and to meet project objectives. We will provide a full report with our observations, options and recommended actions. All recommendations from the ITOMAC Operational Assessment© are mapped to revenue enhancement, cost reduction, and risk identification and mitigation. Our recommendations could include slight modifications to existing operations, or could be much larger in scope depending on the findings of the assessment. They could include organization structure alignment, tool deployment, process engineering and knowledge documentation, automation projects, and more.